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Refund and Cancellation Policy

Last updated: October 23, 2026

The seller of Premium on our websites is Editale OÜ, registry code 17430609, Narva mnt 7-557, 10117 Tallinn, Estonia. In the apps, the seller of record is the app store you bought through.

Refunds depend on where you paid

App Store (iPhone, iPad)

Apple handles all payments and refunds for the App Store; we cannot issue them ourselves. Request a refund at reportaproblem.apple.com — sign in with your Apple ID, choose the purchase and “Request a refund”. Apple usually answers within 48 hours.

Google Play

Within 48 hours of a purchase you can request a refund directly in Google Play (instructions). After 48 hours, write to us at hello@editale.com with the order number (it starts with GPA.) — we review every request and can refund through Google Play.

RuStore

Write to us at hello@editale.com with the purchase details, or contact RuStore support in the RuStore app.

On the website (Stripe, lava.top)

  • Write to us if a payment on our website was a mistake or the service did not work for you. We review every request in good faith and answer within a few business days.
  • We refund when the law requires it, or when the service did not work for you and we could not fix it. Other requests we decide case by case; the sooner after the payment you write, the better.
  • The refund goes back to the card or account you paid with. Banks usually take 5–10 business days to show it.

To request it, write to hello@editale.com or use the support form from the email address of your account.

What happens after a refund

Premium is switched off for the refunded purchase. The child’s progress, profiles and drawings are not affected.

Cancelling a subscription

Cancelling stops future payments; Premium stays active until the end of the period you have paid for.

  • App Store: Settings › your name › Subscriptions › Busy Kids / Буковки › Cancel subscription.
  • Google Play: Play Store › profile icon › Payments & subscriptions › Subscriptions.
  • RuStore: RuStore app › profile › Subscriptions.
  • Website: your account on the website › Subscription › Manage.

In the app you can also open subscription management from the parents’ area. Store subscriptions should be cancelled at least 24 hours before the end of the period. A free trial cancelled before it ends costs nothing.

Deleting the app or the account does not cancel a store subscription — cancel it as shown above.

Your statutory rights

If you are a consumer in the EU, the UK or another country with similar rules, you keep all rights the law gives you, including the right of withdrawal where it applies.

Before a chargeback

If something is wrong with a payment, please write to us first: we answer quickly and will sort it out. A chargeback takes weeks and blocks Premium while it is open.